Head of Field Service

Global manufacturer of integrated processing and packaging machinery used in the food a beverage industry is seeking an energetic individual to lead the service and installation operation that includes North America, the Caribbean, and Central America.

From Southeast Wisconsin, this individual will lead a group of about 350 employees, ensuring both customer satisfaction and financial results. About 50% of revenues result from installation and commissioning of new machinery and 50% from troubleshooting, repair and upgrades.

About the Company

  • Global, industry leader with a strong, well established reputation for quality machinery and doing what it takes to satisfy the customer.
  • European-based company that takes care of its employees.
  • Capabilities range from planning and installing fully integrated processing, packaging, and line systems to replacing or upgrading individual single machines to warehousing and automated picking solutions.

About the Position

  • Reports to COO for North America.
  • Highly matrixed – working with field service, sales, operations, and subsidiaries throughout North America.
  • Focus on P&L – understand the competition and develop appropriate new services and pricing strategies, while keeping an eye on costs and opportunities to streamline.
  • Focus on strategies and actions to upskill both the field service staff, as well as the management staff.
  • Ensure processes and procedures take into account the “firefighting” that is an inevitable part of field service and installation work.

Candidates Must Have

  • Leadership of field service staff for a manufacturer of complex machinery.
  • Demonstrated experience balancing customer relationships, while meeting P&L expectations.
  • Financial acumen – operating costs, P&L measurements.
  • Growth mindset – how to build the “service business” profitably.
  • Four year degree, preferably in engineering or business management
  • Willingness to relocate to Southeast Wisconsin.

Additional Desirable Experience

  • MBA
  • Leadership experience in a matrixed organization.
  • Experience with end-of-line packaging equipment or food/beverage processing equipment.
Email Resume To: cindy@lawlergroup.com